We want you to be happy with your purchase. If there is an issue with your order, we’ll do our best to help within the guidelines below.

Where we ship

• We currently ship to addresses within the United States only.

• We do not ship internationally and do not accept international returns.

Return window & conditions

• You must contact us within 14 days of delivery to request a return or report a problem.

• To be eligible for a refund, items must be:

  • Unused and unlit

  • In original, undamaged packaging

• We do not accept returns or issue refunds for:

  • Any candle that has been burned, lit, or otherwise used

  • Candles with wicks trimmed or wax visibly altered

  • Sale, clearance, or final‑sale items

  • Custom or made‑to‑order products

Damaged, defective, or incorrect items

• Please inspect your order on delivery and contact us within 3 business days if an item arrives damaged, defective, or incorrect.

• Email us with your order number, a brief description of the issue, and clear photos of the product, packaging, and shipping box.

• Once approved, we will either:

  • Send a replacement at no additional cost, or

  • Issue a refund if a replacement is not available.

Change‑of‑mind returns (US only)

• If you change your mind, you may request a return within 14 days of delivery (US orders only).

• Items must meet the unused/unlit and original‑packaging conditions above.

• Return shipping for change‑of‑mind returns is paid by the customer.

• Original shipping charges are non‑refundable unless the return is due to our error or a damaged/defective item.

How to start a return

• Contact us at sales@goathlandcandles.com with your order number and reason for return.

• If your return is approved, we’ll send you the return shipping address and instructions.

• Pack items securely, ideally in the original shipping box and protective materials.

• We are not responsible for returns lost or damaged in transit; we recommend an insured, trackable shipping method.

Refunds

• Once we receive and inspect your return, we’ll email you to confirm approval or rejection.

• Approved refunds are issued to your original payment method within 5–7 business days; your bank or card issuer may take additional time to post the credit.

• If a returned item is not in original, resalable condition (including any signs of burning or use), we may refuse the refund or issue a partial refund at our discretion.

Exchanges

• We do not offer direct exchanges.

• If you’d like a different item, please submit a return request (if eligible) and place a new order.

Lost or missing packages (US only)

• If tracking shows “delivered” but you did not receive your package, please check with household members and neighbors and contact the carrier first to open a trace.

• If the carrier cannot locate the package, contact us with the case details so we can review options, which may include a replacement or store credit at our discretion.